Nepal | August 04, 2020

Huawei to give 100pc refund if Google apps not accessible

Himalayan News Service
Share Now:

Following US restrictions Google decided to ban all services from Huawei

Kathmandu, June 23

Huawei Nepal today announced that it will provide 100 per cent refund to users of Huawei products. After receiving a flood of queries from customers over access to Google apps on Huawei products, the company has decided to provide a full refund to its customers if any of its products cannot access Google apps.

Huawei customers are afraid of losing access to Google services at the moment while users are also worried about not being able to access the software to upgrade Google apps on their phones.

“In order to address the growing concern of customers, the distributor of Huawei smartphones in Nepal has assured its customers a full money-back guarantee if the applications fail to work on Huawei phones and tablets,” said Roshan Neupane, marketing manager of Huawei Nepal.

According to Neupane, there has been no complaint from its current customers and it is the new customers who are often visiting Huawei showrooms to know whether Google apps will operate on the new smartphones.

He, however, said that sales have declined by 30 per cent at the moment.

“There is no doubt that our smartphones and tablets will be able to access Google apps.

However, we are finding it difficult to assure customers about this, especially those who want to buy new Huawei products,” he added.

“We have been trying to assure people that Google apps will be accessible in our phones and tablets. However, customers want assurance of their investment, so the guarantee has been offered,” Neupane said, adding, “This guarantee is a way of trying to convince Huawei smartphone users of being able to access Google apps like Gmail, Google Play, Google Maps, YouTube and Chrome.”

“Huawei has gained massive popularity in the Nepali market over the past few years because of the new technologies and updated features on the smartphones,” he said, claiming, “We will continue to provide quality service to our customers.”

The 100 per cent refund scheme is applicable for Huawei smartphones and tablets which have been purchased from authorised Huawei channel partners. The offer is applicable on smartphones of Y series, Nova series, Tab series, P-series and Mate series.

However, the offer will not be applicable for physically damaged phones or those that have been damaged by third-party software.

Huawei at present is the second largest smartphone selling brand in Nepal after Samsung.

Following the restrictions imposed by the US government recently on doing business with the Chinese tech giant, Google had taken a decision to ban all services from the Chinese smartphone brand.

A version of this article appears in print on June 24, 2019 of The Himalayan Times.

Follow The Himalayan Times on Twitter and Facebook

Recommended Stories:

More from The Himalayan Times:

In Pictures: Silent Kumbheshwor mela on Janai Purnima

Lalitpur, August 03 The natural spring at the Kumbheshwor temple complex is believed to have originated from Gosaikunda Lake in Rasuwa district. It is also believed that taking a dip in the pond during Janai Purnima is same as doing so in Gosainkunda. On the occasion of Kumbeshwor Mela or Janai P Read More...

Nepal COVID-19 Update: 418 new cases, 358 recoveries recorded Monday

KATHMANDU: Nepal’s Health Ministry, in its regular press briefing, shared the latest updates on the coronavirus contagion from across the country, and government’s response to the health crisis. As of today, 398,907 tests through Polymerase Chain Reaction (PCR) method have been carried ou Read More...

Bodies of eight missing in Sindhupalchok landslide recovered

SINDHUPALCHOWK: Bodies of all eight people who had gone missing in a landslide that occurred in Melamchi Municipality of Sindhupalchok district on Sunday night have been recovered today. Police Inspector Phal Bahadur Tamang at Meamchi-based Area Police Office said that seven of the deceased were Read More...

Kathmandu Valley on Dipawali Laxmi Puja from Swayambhunath

Steady rise in COVID-19 cases in Kathmandu valley, 51 infections reported today

KATHMANDU: As many as 51 new cases of the coronavirus infection have been reported in Kathmandu valley on Monday, as per the information provided by the Ministry of Health and Population (MoHP) in its daily media briefing. Among the 51 cases, 43 hail from Kathmandu while five cases of transmissio Read More...

Thrashing of security guard in Malaysia: Sufferer, assailant Nepali nationals

KATHMANDU: The Embassy of Nepal in Malaysia has issued a statement on the thrashing of a security guard that took place in the capital city of Kuala Lumpur on the morning of July 7. The video showing a security guard being thrashed recently went viral on various social media. The embassy had e Read More...

BTS reveal English single is titled ‘Dynamite’, set for Aug 21 release

KATHMANDU: K-pop boy band BTS have revealed that their upcoming English single is titled Dynamite and set for an August 21 release. Taking to Twitter, the band's label Big Hit Entertainment announced the news with a pink poster that simply had the BTS logo at the top, the eight letters of the w Read More...

The Ellen DeGeneres Show 'not going off air'

KATHMANDU: The Ellen DeGeneres Show is not going off the air amid the continuation of workplace investigation. According to the show's executive producer Andy Lassner, who shared his thoughts on the future of show on Twitter, "Nobody is going off the air." He had said after a Twitter user who Read More...

China, coronavirus outbreak; WHO, Global emergency

There may never be a 'silver bullet' for COVID-19, WHO warns

GENEVA: The World Health Organization warned on Monday that, despite strong hopes for a vaccine, there might never be a "silver bullet" for COVID-19, and the road to normality would be long. More than 18.14 million people around the world are reported to have been infected with the disease and 68 Read More...