Problems old hat for NT users

KATHMANDU: It is now routine for Nepal Telecom users to suffer from frequent technical problems. Either it is network problems, balance transfer difficulty or recharge card non-availability, it’s a perennial problem. Meanwhile, NT is continuing to give assurances of improvement at the earliest. It’s been more than a month now that NT has not yet repaired its balance transfer system and recently there was also some problem regarding faulty recharge cards.

According to NT spokesperson Surendra Prasad Thike, the balance transfer system will resume after the technical problems are resolved. NT is in the process of installing new technology for more consumers, said Thike adding that the system will be repaired soon.

Earlier, NT brought a security system in its balance transfer service. The balance transfer system comes under USSB technology. Due to misuse of the balance transfer system under USSB technology, NT has included security codes for transferring balance.

Along with disturbance in the balance transfer system, another recent problem faced by users is faulty recharge cards. Thike said the problem cropped up due to pin number getting ripped off while scratching the recharge card.

“Customers’ problems are our problems and we are working on the replacement of those faulty recharge cards,” he said. Thike added that within this week most of the faulty recharge cards will be recalled and replaced by new recharge cards. Around 180 registered whole-sellers distribute NT recharge cards within Kathmandu Valley.