Tata enters e-commerce market

Mumbai, May 27

India’s biggest conglomerate Tata Group launched an e-commerce venture today, as it seeks to cash in on rising purchasing power in a market dominated by deep-pocketed international retailers and start-ups backed by global tech investors.

The group said it developed its Tata Cliq website over a year-and-a-half at a cost of ‘several hundred million dollars’ to be a marketplace for in-house and partner companies to sell apparel and electronics.

The move is in line with a second phase in Indian e-commerce development, with some of the country’s oldest and largest corporations entering an industry established in the last five years by start-ups Snapdeal and Flipkart Online Services.

The market also welcomed global e-commerce firm Amazon.com in 2013, which has invested over $2 billion for growth.

Local conglomerates only lately entered the fray. Reliance Industries started an online apparel shop last month, while Aditya Birla Group and Mahindra and Mahindra recently launched online retail platforms.

For big business houses, e-commerce is an opportunity to capitalise on middle class growth and rapid internet adoption. By 2025, online merchandise sales will hit $220 billion in India from $11 billion last year, Bank of America Merrill Lynch estimated.

But the market has fostered cut-price competition, with the top three players incurring millions of dollars in losses due to heavy discounts. Tata said its focus was profit margins and unit economics, and not just growing sales via discounts.

“We don’t want to get into the discount wars, we want to serve customers with great products and build a sustainable business,” said CEO Ashutosh Pandey of Tata Unistore, parent of the operator of Tata Cliq.

To keep costs in check, Pandey said Tata would use its money establishing a large number of warehouses and would build inventory networks around existing store locations owned by group partners.