Nepal | July 14, 2020

36,326 complaints settled in 5 years, claims Hello Sarkar

Himalayan News Service
Share Now:

Kathmandu, October 9

Hello Sarkar, a grievance-hearing mechanism of the government, today said it has settled as many as 36,326 complaints since the hotline was set up in November 2011.

According to the OPMCM, out of 38,613, Hello Sarkar settled 36,326 complaints.

Shanta Raj Subedi,secretary at the OPMCM, informed that the Ministry of Home Affairs topped the grievance redressal chart by settling 6,939 complaints, followed by Ministry of Education (4,542), Ministry of Federal Affairs and Local Development (3,041), Ministry of Physical Infrastructure and Transport (2,596), Nepal Electricity Authority (1,893) and Ministry of Finance (1,626) in the last five years.

Hello Sarkar resolved 2,130 cases on its own and forwarded others to the concerned agencies. The OPMCM refers the cases to 33 central level agencies for necessary action.

Secretary Subedi said it settled 451 out of 565 cases in the month of Bhadra (mid-August to mid-September). The Ministry of Agricultural Development, Ministry of Culture, Tourism and Civil Aviation, Ministry of Women, Children and Social Welfare, Ministry of Education, Ministry of Federal Affairs and Local Development, Ministry of Health and Population, Ministry of General Administration, Ministry of Cooperatives and Poverty Alleviation and National Vigilance Centre have settled cent per cent cases.

The OPMCM has also made public the name of agencies which settled less than 50 per cent of complaints in Bhadra. They are Ministry of Foreign Affairs (25 per cent), MoPIT (43.9 per cent), Ministry of Urban Development (0 per cent), Ministry of Irrigation (50 per cent), Nepal Telecom (45 per cent), Ministry of Industry (0 per cent), Ministry of Law and Justice (0 per cent), and Ministry of Science, Technology and Environment (0 per cent).

Recently, Hello Sarkar has joined Facebook with the aim of receiving public grievances online. It receives complaints through Facebook and hotline (1111). Hello Sarkar settled 109 out of 138 cases it received through Facebook in the past five months.

The OPMCM had instructed concerned government agencies to act on public grievances more seriously and effectively. Most of the complaints lodged with Hello Sarkar are related to embezzlement in relief distribution, load-shedding, irregular drinking water supply, corruption, fraud etc.


A version of this article appears in print on October 10, 2015 of The Himalayan Times.


Follow The Himalayan Times on Twitter and Facebook

Recommended Stories:

More from The Himalayan Times:

Photo Gallery: Aerial view of Dharahara reconstruction site

Kathmandu, July 13 An aerial view of Dharahara tower being reconstructed, in Kathmandu, as seen on Monday, July 13, 2020. Read More...

Nepal COVID-19 Update: 144 new cases, 1,705 recoveries, no deaths recorded today

KATHMANDU: Nepal’s Health Ministry, in its regular press briefing, shared the latest updates on coronavirus contagion from across the country, and government’s response to the health crisis. As of today, 289,371 tests through Polymerase Chain Reaction (PCR) method have been carried out, Read More...

Nepal witnesses sharp spike in COVID-19 recovery cases on Monday

KATHMANDU: Nepal reported a sharp spike in daily recovery cases on Monday, logging the highest number of single-day Covid-19 recovery total in the country, till date. As many as 1,705 persons earlier diagnosed with the infection have been discharged from various health care facilities across the Read More...

Six found dead, six others still missing in Tanahun landslides

DAMAULI: Six persons were found dead while six others are still reported missing in landslides at assorted locations in Tanahun district. With the monsoon at it's peak, torrential rainfall-triggered landslips and floods swept away human settlement at  Bhaisekili in Rishing Rural Municipality Read More...

Google announces $10 billion 'digitization' fund for India

NEW DELHI: US tech giant Google is investing in a $10 billion fund to help accelerate India's transition to a digital economy in the next five to seven years. Sundar Pichai, CEO of Alphabet Inc's Google, said Monday that the project will focus on building products that are relevant to India's nee Read More...

Pfizer, BioNTech's coronavirus vaccine candidates get FDA's 'fast track' status

LONDON: Two experimental coronavirus vaccines jointly developed by German biotech firm BioNTech and US pharmaceutical giant Pfizer have received 'fast track' designation from the US drug regulator, the companies said on Monday. The candidates, BNT162b1 and BNT162b2, are the most advanced of the Read More...

Sevilla practically seal top-four finish, Eibar stay up, Leganes still alive

MADRID: Sevilla closed in on Champions League qualification by beating struggling Real Mallorca 2-0 at home to open up a nine-point gap in the race for fourth spot in La Liga. Lucas Ocampos opened the scoring with a first-half penalty while Youssef En Nesyri sealed the victory late on, latching Read More...