Nepal | May 27, 2020

Hello Sarkar flooded with public complaints

Himalayan News Service
Share Now:

Kathmandu, December 30

Hello Sarkar, a grievance-hearing mechanism of the government, is being flooded with complaints from people about shortage of essential supplies, black-marketing, government’s failure to provide relief to earthquake survivors, inconvenience in commuting by public transport and erratic power supply, among other things.

According to the Office of the Prime Minister and Council of Ministers, which manages the hotline, most of the complaints lodged in November/December are serious in nature.

The OPMCM said a total of 568 complaints were lodged with Hello Sarkar in November/December. The grievances typify how people are forced to live in scarcity due to poor handling of the situation.

Of them, 387 (66 per cent) complaints have been settled so far. Hello Sarkar resolved 60 complaints on its own and forwarded others to the concerned ministries and agencies for necessary action. “Although it may take some time to settle complaints related to issues that can be addressed only through formulation of policies and laws, concerned agencies have put such issues in priority,” said OPMCM secretary Shreedhar Sapkota. It receives complaints via Facebook and hotline (1111 or 1100).

The OPMCM has made public the name of 10 ministries which failed to settle even a single complaint in November/December. They include the Ministry of Energy, Ministry of Industry, Ministry of Law and Justice, Ministry of Foreign Affairs, Ministry of Physical Infrastructure and Transport, Ministry of Defence, Ministry of Sciene, Technology and Environment, Ministry of Federal Affairs and Local Development, Ministry of Irrigation and Ministry of Urban Development.

However, the Ministry of Agricultural Development, Ministry of Culture, Tourism and Civil Aviation, Ministry of Women, Children and Social Welfare, Ministry of Health and Population, Ministry of General Administration, National Vigilance Centre and Higher Secondary Education Board settled cent per of the complaints.

A version of this article appears in print on December 31, 2015 of The Himalayan Times.

Follow The Himalayan Times on Twitter and Facebook

Recommended Stories:

More from The Himalayan Times:

Gharial crocodiles, Chitwan National Park

Ghariyal journeys 1,062 km to Hoogli

Chitwan, May 25 A gharial released in a river in Nepal has travelled over a thousand kilometres in the past two months. It was found in a river in India. According to Chitwan National Park Assistant Conservation Officer Bed Bahadur Khadka, a gharial with tagged number 687, which was released i Read More...

Armyworm severely affects maize production

Kathmandu, May 25 The American armyworm has severely affected maize farming across the country this year as compared to previous year, hitting farmers who have already had to bear the brunt of the coronavirus pandemic. According to Centre for Crop Development and Agro Bio-Diversity Conservatio Read More...

Budget expectations

The government is all set to announce the budget for next fiscal year on Thursday and people involved in different sectors have various expectations. Amid this, The Himalayan Times spoke to a few tourism entrepreneurs who were not satisfied with the government’s policies and programmes to learn ab Read More...

Over 10,000 Nepalis enter country from Jamunaha border point in four days

NEPALGUNJ: Over 10,000 Nepalis have entered the country from Jamunaha border point in Banke district amid nationwide lockdown imposed by the government to curb the spread of COVID-19. A large number of migrant workers returning from India have been gathering at the border point with the easing of Read More...

UN virus therapy trial pauses hydroxychloroquine testing

GENEVA: The World Health Organization said Monday that it will temporarily drop hydroxychloroquine — the anti-malarial drug US President Trump says he is taking — from its global study into experimental COVID-19 treatments, saying that its experts need to review all available evidence to date. Read More...

PMEP to be promoted as major source of employment next fiscal

Kathmandu, May 25 The government is preparing to promote the Prime Minister Employment Programme (PMEP) as the major source of employment for those who have lost or will lose their jobs due to the COVID-19 and for returnee migrant workers through the budget for the next fiscal year. The Minist Read More...

NRB directs BFIs to categorise banknotes based on quality

Kathmandu, May 25 Nepal Rastra Bank (NRB) has directed banks and financial institutions (BFIs) to categorise banknotes based on their quality — new, clean and useless. Issuing a nine-point circular on Sunday, the central bank directed BFIs to categorise banknotes accordingly and maintain the Read More...

Trump honours war dead in events coloured by pandemic's threat

BALTIMORE: President Donald Trump honoured America’s war dead Monday in back-to-back Memorial Day appearances coloured by an epic struggle off the battlefield, against the coronavirus. Eager to demonstrate national revival from the pandemic, Trump doubled up on his public schedule, while threa Read More...