Hello Sarkar has joined Facebook with the aim of registering complaints online

Kathmandu, August 15

Hello Sarkar, a complaint-hearing government mechanism at the Office of the Prime Minister and Council of Ministers, today said it has resolved as many as 35,506 complaints lodged with it in the last fiscal.

According to OPMCM, out of 37,473 complaints lodged with the hotline, Hello Sarkar resolved 35,506 cases.

The success rate accounts for 95 per cent, said Shanta Raj Subedi, OPMCM secretary. He informed that most of the complaints were related to 12 government agencies. The Ministry of Home Affairs topped the grievance chart with 1,202 followed by Ministry of Education (568), Ministry of Federal Affairs and Local development (501), Ministry of Physical Infrastructure and Transport (379), Nepal Electricity Authority (354), Nepal Telecom (231), Ministry of Health and Population (227), Ministry of Urban Development (203), Ministry of Finance (200), Ministry of Commerce and Supplies (184), Ministry of Labour and Employment (155) and Ministry of Information and Communications (127).

The top 12 ministries and agencies that face relatively less complaints from the public are Ministry of Law, Justice and Parliamentary Affairs (48), Ministry of Energy (42), National Vigilance Centre (41), Higher Secondary Education Board (40), Ministry of Irrigation (25), Ministry of Cooperatives and Poverty Alleviation (22), Ministry of Peace and Reconstruction (21), Ministry of Defence (17), Ministry of National Planning Commission (13), Ministry of Science, Technology and Environment (12), Ministry of Youth and Sports (11) and Public Procurement Monitoring Office (5).

The agencies which settled less than 90 per cent of total complaints are MoLE (88 per cent), Nepal Telecom (86), MoPIT (84 per cent), MoLJPA (83 per cent), PPMO (82 per cent) and MoUD (79 per cent).

The OPMCM had instructed government agencies to achieve at least 90 per cent success rate in addressing the complaints. Those failing to settle at least 90 per cent of the complaints have been directed to act on public grievances more seriously and effectively.

Most of the complaints lodged with Hello Sarkar are related to lack of relief for earthquake victims, embezzlement of relief distribution, load-shedding, obstruction in drinking water supply, corruption, fraud, inaction of government employees, ineffective service delivery, road accidents, domestic violence, dilapidated situation of electricity and telephone lines, price hike, delay in issuing passports, and unavailability of school textbooks and fertiliser crisis, among others.

Recently, Hello Sarkar has joined Facebook with the aim of registering the grievances of the general public online. It receives complaints through Facebook and hotline (1111).