NEPALGUNJ, FEBRUARY 08
Nepalgunj-based Land Reform and Land Revenue Offices started token system to provide fast service to service seekers in Banke. But this system turned out to be counterproductive.
Many service seekers complained that the token system created even more problems for them as they had to wait for a long time to avail service from the office.
They said that sometimes they had to await their turn even for a week to get their work done after the token system was introduced.
Naresh Yadav, a service-seeker at Duduwa Kamdi, said he had to stand in queue for almost the whole day just to get the token.
Once he got the token number, he knew that he would have to wait for four to five days to get his work done. He had visited the office to register a plot of land in his name.
Similarly, Dipak Thapa, another service seeker of Ranjha in Nepalgunj, complained that service seekers could not get their work done on time even though the new system was introduced for quick service. He added that staffers at the office did not pay any attention to the problems faced by people.
Lekhapadi entrepreneurs said that people had faced problems after implementation of the token system. Lekahpadi Union, Banke, Chairman Jagadamba Pathak said that the token system had created more problems for service seekers.
Meanwhile, Banke Land Reform and Land Revenue Office Acting Chief Amar Raj Sejuwal said that the office could not deliver timely service due to some problems seen in the newly introduced system. He added that the problems would be resolved within a few days.
The District Administration had implemented the system due to problems created by middlemen.
Banke Chief District Officer Ram Bahadur Kurumbang had implemented the token system after the office banned the entry of middlemen in the office.
He said that the token system was implemented to provide better and quick service to service-seekers.
A version of this article appears in the print on February 9, 2021, of The Himalayan Times.
