Pokhara, February 16

Hello Sarkar in Pokhara has received as many as 205 complaints in the first month of the centre’s operation in Kaski.

However, the authorities have failed to address the issues.

Though the desk has written to the concerned offices to address the complaints, they have not been taking effective action. The desk was the ever first of this kind away from the capital in the western regional administration office, Pokhara.

Hello Sarkar chief and sub-regional administrator Tek Bahadur KC said his office had written to the chief of the concerned offices regarding effective settlement of problems.

“However, we are yet to start monitoring whether or not they have taken action accordingly,” he said.

Of the total complaints, as many as 65 are related to District Administration Office Kaski. Complaints about irregularity in petroleum distribution, cooking gas distribution and fare hike in public vehicles top the list.

Similarly, the desk has received scores of complaints related to Pokhara sub-metropolitan city. Irregularity, waste management and delayed service delivery, among others, are in the list. Complaints related to transportation, electricity and road have also been lodged at the desk.

The desk receives more complaints via telephone and 10 per cent of the complaints are from other districts of the region.

Meanwhile, KC informed that 136 complaints had been settled so far.