Kathmandu, February 9

The Tribhuvan International Airport (TIA) has resolved the issues seen at the airport's travelator alongside making preparations to bring an additional lift into operation among other steps to provide more effective and better services to passengers passing through the country's first international airport.

Earlier, multiple complaints had been lodged through social media platforms regarding the problems faced by visitors while using the travelator, among others.

The TIA has recently switched its focus towards addressing the problems faced by visiting air travellers and intensifying its work process to make the airport cleaner and tidy under the directive given by the newly appointed Minister for Culture and Tourism and Civil Aviation Authority of Nepal Sudan Kiranti.

According to the TIA, the minister had instructed the airport authorities to maintain a high level of cleanliness and install signages around the airport premises, resolve issues seen at the travelator installed at the international terminal, install a lift to ease congestion at the terminal, and ensure proper maintenance of available trolleys.

In a statement, the TIA has informed that the issue seen with the travelator has been resolved while preparations have also begun to install an elevator with a capacity of 10 people. In addition, the management has started conducting a 'deep cleaning' of the airport during low traffic hours from midnight till early morning to maintain a clean environment at the airport, has installed an online passenger feedback system, and established a trolley workshop to repair and maintain available trolleys at the airport.

The TIA is also working on finalising the procurement cost of 500 additional trolleys and has called on bidding for the procurement of spare parts for trolleys and installation of signages inside and outside the airport's premises.

A version of this article appears in the print on February 10, 2023, of The Himalayan Times.