KATHMANDU: Telecommunications sector regulator of the country — Nepal Telecommunication Authority (NTA) — on Friday launched a mobile application aimed at collecting online feedback from customers on telecommunication services being delivered by domestic telecom operators.

The app named ‘NTA QoS’ can now be downloaded from Google Play Store, according to NTA. “The app aims to collect users’ perception on telecomservices they consume. Based on the feedback of customers, NTA will direct responsible telecom company to rectify errors identified by customers and will take action if same error is repeated thereafter,” said Min Prasad Aryal, spokesperson for NTA.

According to him, this move of NTA will encourage telecom service providers to focus on quality service and consumer satisfaction.