Lack of infrastructure affects service delivery
Dhankuta, August 2
Transportation Management Office in Dhankuta has failed to deliver effective services to service seekers due to lack of resources and infrastructure.
The office, which was set up in a bid to provide easy and quick services to public, failed to deliver services for want of infrastructure. Chief at the office Ishwor Thapa said it was very difficult to deliver effective services due to poor management of human resource. “There are eight staffers at the office, but their jobs and responsibilities have not been defined properly,” he added.
The office only provides services such as vehicle registration, renewal, issuing route permits and collecting tax. Thapa said the office had not been able to conduct written tests and driving tests for issuing driving licences due to lack of resource and adequate space for conducting driving tests. He said service seekers from Dhankuta, Tehrathum, Shankuwashabha and Bhojpur were compelled to reach Itahari-based transportation office after the office could not provide all the services.
Chief Minister of Province 1 Sher Dhan Rai had inaugurated the office three months ago. He had committed to providing all types of transportation related services from Dhankuta.