Kathmandu, December 17:

The people of Kathmandu district can now file complaints against the police and their activities via email.

Police officers at Metropolitan Police Range Hanumandhoka said this is first in the history of Nepal Police.

The MPR chief would investigate the complaints received against the cops and take necessary action.

The new MPR chief Superintendent of Police Navaraj Silwal had conceptualised a special unit to cater to all kinds of complaints of the only metropolis of the country and introduce a system to receive complaints against the police and acting on them if found genuine.

Inspector Prajit KC said the 10-man Professional Standard Unit was likely to become operational on Friday. SP Silwal will coordinate the functioning of the unit, which includes DSP Kanchan Thapa and Inspector Prajit KC.

The unit would deploy an inspector to receive complaints on hotline and email psunit@hotmail.com.

Since public often complains against the service of police hotline 100, the MPR has decided to have a separate hotline. It has often been complained that the police personnel manning the hotline do not respond on time and don’t comprehend what they are told.

The special unit of Metropolitan Police Range would deploy an inspector, who can handle the complaints professionally with due politeness.

“The identity of the people complaining against the cops would be kept confidential,” KC said, adding that the complaints would be promptly forwarded for action. He said the MPR had been receiving complaints against its staffers who are accused of corruption, issuing threats and being hand-in-glove with criminals.

“This unit will help change the negative image of the cops and bring guilty cops to book,” KC said.

Also the police standby at the MPR would promptly reach the site of incident as soon as the PSU is informed on the hotline or through the email.