Public services offered by govt agencies to be monitored

Kathmandu, November 30

The Commission for the Investigation of Abuse of Authority has formed a five-member Service Delivery Improvement Coordination Committee led by its Commissioner Ganeshraj Joshi with the objective of making public service delivery of government agencies prompt and effective as per people’s aspiration.

The committee includes CIAA Secretary Maheswor Neupane and joint secretaries Rameshwor Dangal and Pradeep Kumar Koirala as members and Under Secretary Laxmi Dutta Kalauni as member-secretary.

The committee has been mandated to hold meetings on a regular basis and carry out monitoring of implementation of its recommendations.

A press release issued by the anti-graft body today said the committee was formed as per its September 23 decision.

Meanwhile, the committee held a coordination meeting and interaction with heads of various departments of the government. It informed that directors general of 34 departments attended the meeting.

On the occasion, Joint Secretary Dangal presented the findings of ‘Study on the Status of Corruption and Good Governance in Nepal, 2018’ conducted by the CIAA. Stating that client satisfaction with government services is very low and clients are obliged to pay additional fee or charge while receiving services in most of the offices and middlemen prevail over government authorities, the study report has underscored the need to improve public service delivery.

Joint Secretary Dangal also said the implementation status of recommendations made to various agencies of the government was very poor.

“The departments and offices under them which are not up to the mark need to make adequate efforts to improve their service quality by implementing action plan with solutions,” he suggested.

CIAA Secretary Neupane said nepotism and favouritism was growing in government offices. “High-level authorities decline to provide timely service to clients who approach their office without identifying who they are. Real improvement, not cosmetic one is the need of the hour,” he said.

CIAA Commissioner Sabitri Thapa Gurung directed the government authorities to dedicate themselves to improve the access of the helpless and women to public service.

Commissioner Raj Narayan Pathak urged the government officials not to waste office hours in surfing internet and playing games on mobile phone.