Poor connectivity pestering NT, Mero Mobile customers

Kathmandu, August 18:

Subscribers of Nepal Telecom and Mero Mobile today criticised the two companies for failing to provide quality mobile phone service.

At a public hearing organised in Kathmandu Bar Association, the subscribers said the companies had failed them.

Managing director of Mobile Service Directorate of Nepal Telecom Lok Raj Sharma said the state-owned company was trying to provide quality service. Together with the expansion of mobile phone service, several problems have cropped up, he said, adding that NT was trying to fix the problems.

“The rate of call failure in NTC mobile is only three per cent, slightly higher than the international standard,” he added.

Chances of making calls in the International Convention Centre area are less, as 150 to 300 people used the service at the same time, he said.

President of Consumer Rights Protection Forum Gaja Bahadur Aiery said the NTC was “cheating consumers” through dual VAT system.

“The imposition of dual VAT is in line with government policy,” Sharma added.

The NTC has around 500 million customers, said Sharma, adding that the Kathmandu Valley had about 300 mobile phone towers.

Manager of Spice Nepal Abhaya Ghimira pledged to improve Mero Mobile service within three months.

Phones stop ringing

NAWALPARASI: Telephone service has been disrupted in Triveni, Pratappur, Raninagar and Shivpurgadhi of the district as optical fibre was stolen, Nepal Telecom said. Meanwhile, Nepal Telecome has resumed mobile phone service along the Mahendra Highway in Nawalparasi district as its tower in Chomara bazaar was repaired. — HNS