Public service delivery survey kicks off today

Kathmandu, December 28:

The Ministry of General Administration is all set to start a pilot survey to address widespread problems and anomalies in public service delivery from tomorrow.

The major objectives of the survey include identification of problems felt by public service seekers, quantify the level of satisfaction and dissatisfaction among them, collecting suggestions to make public service delivery more scientific and making a policy for scientific service delivery, said ministry spokesperson Chandra Kumar Ghimire.

The survey will be initiated from Kathmandu District Administration Office tomorrow. As a part of the survey, sample service seekers will be asked to fill a questionnaire.

The questionnaire includes five questions — Was your work accomplished? How do you feel about the service delivery in the office? How much did you pay for your work? Do you have to say anything regarding the public service?

Ghimire said the ministry would conduct such survey on a regular basis after accomplishing the pilot study. He also hoped that the findings of the survey would help the government to assess the status of public service delivery in government offices.

“People are peeved that the government offices have not been able to work as claimed in their citizen charters and that service delivery there is not transparent. Similarly, there have also been complaints that the government employees are not responsible while delivering public service and corruption is rampant in government offices,” Ghimire said.

The pilot study is scheduled to be conducted in five major offices in Kathmandu, District Administration Offices of Morang and Surkhet, Bagmati Transportation Office and Pokhara and Dhangadhi municipalities.