Kathmandu, December 30

Hello Sarkar, a grievance-hearing mechanism of the government, is being flooded with complaints from people about shortage of essential supplies, black-marketing, government’s failure to provide relief to earthquake survivors, inconvenience in commuting by public transport and erratic power supply, among other things.

According to the Office of the Prime Minister and Council of Ministers, which manages the hotline, most of the complaints lodged in November/December are serious in nature.

The OPMCM said a total of 568 complaints were lodged with Hello Sarkar in November/December. The grievances typify how people are forced to live in scarcity due to poor handling of the situation.

Of them, 387 (66 per cent) complaints have been settled so far. Hello Sarkar resolved 60 complaints on its own and forwarded others to the concerned ministries and agencies for necessary action. “Although it may take some time to settle complaints related to issues that can be addressed only through formulation of policies and laws, concerned agencies have put such issues in priority,” said OPMCM secretary Shreedhar Sapkota. It receives complaints via Facebook and hotline (1111 or 1100).

The OPMCM has made public the name of 10 ministries which failed to settle even a single complaint in November/December. They include the Ministry of Energy, Ministry of Industry, Ministry of Law and Justice, Ministry of Foreign Affairs, Ministry of Physical Infrastructure and Transport, Ministry of Defence, Ministry of Sciene, Technology and Environment, Ministry of Federal Affairs and Local Development, Ministry of Irrigation and Ministry of Urban Development.

However, the Ministry of Agricultural Development, Ministry of Culture, Tourism and Civil Aviation, Ministry of Women, Children and Social Welfare, Ministry of Health and Population, Ministry of General Administration, National Vigilance Centre and Higher Secondary Education Board settled cent per of the complaints.