KATHMANDU: MetLife’s Executive Vice President and Head of Strategic Growth Markets, Asia, Rebecca Tadikonda is in Nepal this week, together with MetLife’s Chairman for Bangladesh, Nepal and Myanmar, M Nurul Islam and Head of Strategy for Strategic Growth Markets, Asia, M Ala Uddin Ahmad.
During the three-day visit, which commenced on Tuesday, Tadikonda inaugurated MetLife Nepal’s new dedicated customer service area called ‘One Customer Place’ (OCP) in the company’s corporate office in Pulchowk, Lalitpur, as per a media release.
OCP provides a central location to provide customers with a more structured and best-in-class experience for their needs, including making loan or policy changes, paying premiums, and understanding their product features and benefits.
Tadikonda will visit various MetLife offices across Nepal until May 23.
A version of this article appears in print on May 22, 2019 of The Himalayan Times.