On the job : Art of negotiation

Dealing with conflict in the workplace can be a delicate and difficult situation. Follow these simple steps to deal with it effectively.

• Address conflict with an attitude of sincere desire to improve the situation. Don’t confront it with negativity and a desire to complain.

• Look at what is causing the situation and try to find things you can do to improve it. An attitude focused on resolution will invite others to communicate more openly.

• Be open to the idea of compromise and let the other person know this. Be confident in your stance and know what you are willing to negotiate on and what you feel strongly should not be compromised.

• If you feel you aren’t getting anywhere by speaking directly with the person you are experiencing conflict with, feel free to invite a neutral, third party to help mediate.

• Consider what is important about the conflict. Don’t let your ego get in the way. You don’t want to lose a person you care about over something that, in the grand scheme of things, is irrelevant. — Agencies